Excellence in Account Servicing

"The MAA Excellence in Client Servicing course gave me an in-depth understanding of how best to manage my relationships with my clients. As well as being highly enjoyable and interesting, the course also gave me the skills I needed to approach tasks with greater confidence."

Gemma Gillard, Graduate Account Executive, The Marketing Store

Excellence in Account Management

"I recently attended the Account Director's course that the MAA host. It was one of the best pieces of training I have had. It was a great experience to meet other people in the industry and refreshing that everyone was happy to share their tales of difficult situations, pitch trauma?s and eccentric clients, but it was useful, to dig deep and find out what makes a great account handling."

Lauren O-Rourke Walker, Senior Account Manager, WDMP

 "All in all I feel I have benefited hugely from the Account Direction course. It gave me a real sense of purpose and guidance and I have referred to the course notes a few times since they are kept in a handy place in my desk!"

Account Manager, Arc UK

"The Account Management course has proved extremely valuable in my transition to an Account Manager. I would definitely recommend it to others determined to make a smooth step up."

Chris Ross, Account Manager, bd-ntwk

"A thoroughly enjoyable course with tasks aimed to encourage delegate's confidence and share experiences. As a delegate you feel very supported by Fran and she ensures the course works relevantly around the Account Managers day to day workload. The modules transfer directly in to daily management and adds value to delegates agency, clients and team mates."

Jamie Curtis, Account Manager, Mash Marketing

"For me, the course was a useful way to measure working knowledge and develop existing key skills in an informal and supportive environment. It also put the trials and tribulations of account management into perspective - it was reassuring that much of what I experience on a day-to-day level was shared by my peers. On the other hand, it was also interesting to compare how diverse the business can be, so I learned a lot overall and really enjoyed the sessions."

Jo White, Account Manager, BD Network

Excellence in Account Direction

"I couldn't wait to get back to the office to try out the new approach, I virtually skipped in the next day."

Sarah Turner, Account Director, Dynamo

"The course was brilliant, a great balance of discussion, advice and hands on demonstration. I would recommend them to anyone looking to improve their agency skills."

Steve Osaer, Account Director, GyroHSR